Where can you find the price of the artworks?
Click HERE to enquire about the price of paintings.
What type of materials are used to make the paintings?
I use premium grade artist paints, mediums, varnishes, and 450 gsm/12 oz heavy-weight canvasses or 200-300 gsm cotton rag paper to make the paintings. The main brands are Winsor & Newton (acrylic paint), Lefranc & Bourgeois (vinyl paint), and Golden & Liquitex (mediums). I prefer to use Winsor & Newton and Lefranc & Bourgeois paints for their high pigment loading and colour intensity. The paintings are finished with a permanent varnish. The quality of the materials ensures the longevity of the paintings when properly cared for and stored.
What is the policy on returns?
I give a 14-day money-back guarantee if the artwork arrives damaged or you bought an artwork relying only on photographs and the original turns out to be other than what you had expected. You'll get a full refund—no questions asked. I'll pay for the return shipment. On the other hand, if you made a purchase after inspecting the original artwork and subsequently have a change of mind; then, I'll give you a refund minus shipping costs. You'll have to return the artwork to me in its original condition at your own expense. My return policy applies only to artworks purchased directly from me and not to those purchased from online art dealers, galleries, or any third parties.
Could you try before buying?
You may like to take advantage of my try-before-you-buy' policy. I'll deliver the original paintings to any address located within a 25-km radius of the Melbourne CBD. You may keep the paintings for up to 7 days from the date of delivery before deciding on whether you'd like to make a purchase. I'll pick-up the paintings at the end of the said period. There is no obligation to buy. This is an entirely free service. Please ask me for a copy of the policy for the full terms and conditions.
Are the paintings sold framed or unframed?
The paintings are sold unframed. Each stretched canvas artwork is painted on the sides and delivered ready to hang with D-rings and wire attached to the back; therefore, framing is optional. Artworks on paper or unstretched canvas will be delivered rolled in a tube. A customer may choose to frame the artworks themselves or request and pay for the artwork to be professionally framed prior to delivery.
Click HERE to read my guide on choosing a frame.
How secure is making payment?
You'll receive an electronic invoice from me. You may choose to pay online with a credit or debit card by using a secure link to PayPal on the invoice. You do not need a PayPal account for this purpose. By using PayPal, you'll be protected by their security features and dispute resolution process. PayPal charges 2.9% of the invoiced amount for their services. You'll be liable for the additional PayPal charges at the time of making payment. Alternatively, you may choose to pay by a bank-to-bank fund transfer.
How will the paintings be packaged and shipped to the customer?
Works on paper or unstretched canvas will be shipped rolled up in a postal tube. The artwork will be layered with acid-free tissue or glassine before it's rolled up and placed in an acid-free plastic bag. The waterproof bag is then padded with bubble wrap before being inserted into a tube.
Works on stretched canvas (framed or unframed) will be shipped in a reinforced cardboard box designed to withstand the challenges of transporting fragile items to local and overseas destinations. It usually takes 2-3 hours to securely package an artwork from start to finish. [Note: The method of packaging may be varied without compromising on the integrity of the package.]
Click HERE to see photos of the packaging.
I deliver for free within a 25km radius of the Melbourne CBD. The shipping costs for all other destinations vary significantly depending on the delivery address. Whenever possible, I use Australia Post Express because it is reliable, reasonably fast, and costs much less than mainstream couriers. This results in savings for the customers. On shipment, the paintings are insured to the value of the sale price and require a signature on delivery. I can track the parcel from shipment to delivery via notifications from Australia Post. Generally, it takes 2-3 business days for delivery within Australia and 5-6 business days for overseas destinations. Sometimes, customs clearance procedures at your end may cause delays.
Who pays the customs duties and import taxes?
As an overseas customer, you may be liable for additional import taxes, customs duties, and VAT in your country. Please make the necessary enquiries before making a purchase. Many countries do not impose import taxes or customs duties on original works of art (i.e., paintings, drawings, pastels, collages and decorative plaques with or without frame).
Do the paintings come with a certificate of authenticity?
My signature, title, and year of creation appear on the back of the canvas. These details are handwritten with archival ink or paint. Should you still require a certificate of authenticity, I would be happy to provide one free of charge.
How should a painting be hung, handled, and preserved?
Click HERE to read my guide on hanging, caring for, and storing your paintings.
Who owns the copyright in the paintings?
It is universally recognised that copyright in an artwork remains with the artist despite you having purchased the original or a print. This simply means you cannot, among other things, reproduce the artwork in any form without the consent of the artist whether for profit or otherwise. However, you can profit by leasing, selling, or exhibiting the artwork without the artist's permission. When exhibiting a painting, you must always identify the artist as the author of the work and not use it in any manner that is harmful to their reputation.
What are your standard terms of sale?
Click HERE to read my brief standard terms of sale.